| Here you can find a complete list of our policies. This includes cancellations, refunds and rules pertaining to specific items. If you cannot find a particular item on the page, please go to our
FAQ
section and send us a message addressing your concerns. We will reply
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- SearchCostaRica.com reserves the right to alter prices, itineraries, arrange alternative transportation, accommodation or services, or to cancel bookings.
- SearchCostaRica.com will not be held liable, directly or indirectly, for any loss or damage from activities under the control of other agents or service providers, including, but not limited to, claims for death, personal injury, delays, or additional expenses that may arise when using a service arranged through us.
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- Airport Transfer
In/Out & ShuttleMe
- All shuttlebuses are air-conditioned, non-smoking.
- No pets allowed.
- Each use includes space for one carry-on and one item of luggage.
- The carry-on must stay with the passenger at all times, while the luggage item will be tagged and placed in the luggage compartment.
- Neither the service provider nor SearchCostaRica.com will be held responsible for loss or damage to carry-on items left unsupervised by the passenger. This includes carry-on items incorrectly stored with the luggage.
- Transportation of additional luggage, surfboards (maximum 7 feet in length), or large items are not included in the price and must be arranged ahead of time with the service provider. A payment of $10 (U.S.) is required for
every extra item.
- Additional luggage or large items will be stored in the luggage compartment, while surfboards will be secured to the roof of the shuttlebus.
- All extra items are accepted according the available space. If there is no space remaining, the extra items cannot be transported.
- ShuttleMe (Child) is available to children from 0-11 years of age.
The service provider requires that a guardian accompany minors at all times.
- Car seats for children are provided when requested at no extra charge. These requests are always filled if there are car seats available.
- Many trips include one rest stop and/or a change of shuttlebuses. However, a trip will never have more than
two rest stops.
- We advise all passengers to be available for pick-up at least fifteen minutes prior to their assigned time. This is because the shuttlebus will only wait ten minutes past the assigned pick-up time. For example, if the pick-up time is 9am the shuttlebus will leave at 9:10am whether or not the passengers show up.
- Occasionally the service provider uses ferries for transportation of passenger in places where there are no bridges. In this case, the shuttlebus will leave the passengers and their tagged luggage on the ferry to be picked up on the other side by a different shuttlebus and driver. In cases where the ferry is temporarily unavailable or out of order, the shuttlebus will wait only short time for the improvement of conditions before returning to the departure location. In such cases, the trip will have to be rescheduled for another day.
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Many operators charge us a cancellation fee – in turn, we may refund only part of your payment in the event of a cancellation.
This does not include the credit processing fee, which will always be deducted from the refund.
The following list outlines our cancellation policy:
- Airport Transfer
In/Out & ShuttleMe
- More than 72 hour notice prior to departure = no cancellation fee.
- 72 to 24 hour notice prior to departure = 50% cancellation fee.
- 24 hour or less notice prior to departure = 100% cancellation fee.
- No show = 100% cancellation fee.
- No refunds are given for unused trips.
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