| On this page, you can find the answers to many of the most common questions our clients ask. They are conveniently divided up by subject matter for easier perusal. If you cannot find the answers to your questions, feel free to enter your name, e-mail and question in the box on this page and we will send you an answer
within 48 hours. |
TOPICS
- AIRPORT
TRANSFER IN/OUT
Ticket for a trip between Juan Santamaría International Airport
(SJO) and any of the major hotels along the highway to San Jose or in the San Jose metro area.
- SHUTTLEME
Reserved ticket for trips on regularly scheduled routes within Costa Rica.
- PICKUP
& DROP OFF LOCATIONS
Questions pertaining to passenger pickups and drop offs.
- THE
BUSES
Questions pertaining to the shuttlebuses used by our service providers.
- LUGGAGE
& CARGO
Questions pertaining to the luggage and cargo allowed on the shuttlebuses.
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- What is an Airport Transfer In/Out?
Airport Transfer In/Out provides our customers with a safe, affordable and convenient means of getting between Juan Santamaría International
Airport (SJO), pickup locations, and hotels along the highway to San Jose or in the San Jose metro area.
Each Transfer In/Out is valid for one one-way trip and must be used at the time of arrival in or departure from Costa Rica.
All shuttlebuses are air-conditioned, non-smoking and include no more than eight passengers. The trip must be reserved with the service provider before the time of pickup. Availability is guaranteed with 48-hour advance notice. Each use includes space for one carry-on and one item of luggage.
Transportation of additional luggage or large items must be arranged ahead of time with the service provider. Both children and adults can use the Transfer In/Out. A guardian must accompany children at all times.
- How do I choose an Airport Transfer In/Out?
With an Airport Transfer In/Out, there are only two possible origins and three possible destinations. For a Transfer In, which takes passengers from the Juan Santamaria International Airport
(SJO) to their first hotels or first pickup location, the origin is Main Terminal Juan Santamaria
(SJO) and the destination is either Rio Segundo or San Jose.
Rio Segundo is the connection point for ShuttleMe passengers.
For a Transfer Out, which takes passengers from their hotels in the San Jose area to the airport, the origin is San Jose and the destination is Main Terminal Juan
Santamaria (SJO).
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- What is a ShuttleMe?
A ShuttleMe is a shuttlebus trip designed to take passengers from one tourist destination in Costa Rica to another. All trips are from the passenger’s old hotels to their new ones. Each ticket is for a one-way trip. This service is especially convenient because it is safe, efficient and delivers you directly from one hotel to another. All
shuttlebuses are air-conditioned, non-smoking and include no more than eight passengers. Availability is guaranteed with 48-hour advance notice. These tickets are available for adults, children, additional luggage and surfboards. Each use includes space for one carry-on and one item of luggage. A guardian must accompany children at all times. Car seats for children are provided upon
request at no extra charge.
- How do I choose the right ShuttleMe?
To choose the correct ShuttleMe for your purposes, you must first go to the transportation page in the
Shop Online section of
this website. Next, you should determine the point-of-origin and destination for the trip/s that you would like to make and choose accordingly from the Find a Trip Selector. The page will display possible departure times. Choose the time best suited to your needs and click on the Price Tickets button. The next page will allow you to choose the date on which you wish to travel, the number and type of tickets needed and pick-up and drop-off sites.
- How can I get directly from the International Airport to one of the ShuttleMe destinations?
If you wish to go directly from the airport to any ShuttleMe destination, book a Transfer In from the Main Terminal Juan Santamaria to Rio Segundo, which will drop you off at The Green Turtle Souvenir Shop. Next, book a ShuttleMe from Rio Segundo (pickup at The Green Turtle Souvenir Shop) to your desired ShuttleMe destination.
Please remember, that when you hire a Transfer In the customer decides the pickup time, but with ShuttleMe schedules are pre-set. Please be sure that your drop off time in Rio Segundo is sufficiently prior to the pick up time of the ShuttleMe.
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- How will I find my shuttlebus at the airport?
When a customer is being picked up at the airport, the service provider sends a representative to meet incoming passengers at the International Arrivals area. This representative helps the passengers with their luggage and guides them to the appropriate microbus. All passengers must look for the service provider’s representative. This representative always carries a sign and wears the
service provider's uniform.
- How will I find my shuttlebus at my hotel?
When the driver arrives at the reception area of a hotel, he identifies himself and asks for passengers. Once located, the passengers are led to the
shuttlebus and the luggage is loaded onboard.
- Can we be picked up at the airport?
Shuttlebuses will only pick up people from the airport in the case of a Transfer In.
If you wish
to go directly from the international airport (SJO) to any
ShuttleMe destination please read
more about it...
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- What are the sizes of the shuttlebuses?
Our service providers generally use either 15-passenger microbuses or 8-passenger microbuses for greater comfort. Smaller microbuses considerably reduce the time lost during pick-ups and drop-offs, leaving passengers with more time to invest in their vacation. Occasionally the service providers will use 30-passenger
shuttlebuses, but in these cases only 16 passengers are allowed onboard.
These larger microbuses are used only when there is a large quantity of passengers leaving from the same hotel and traveling to the same destination. In all cases, the luggage will always be placed inside the
shuttlebus to safeguard passenger possessions.
- Are there restrooms available on the shuttlebuses?
There are generally no restrooms aboard shuttlebuses. However, policies require that longer trips must include one rest stop of 15 minutes. Each of these rest stops takes place at or near restaurants or sodas for the benefit of our passengers. These stops always include areas with clean
bathrooms and fresh food.
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- How much luggage can I take with me?
Each adult or child ticket includes space for one carry-on and one item of luggage. The carry-on must stay with the passenger at all times, while the driver attaches a tag to the luggage identifying the final destination issues a claim ticket to the passenger. Neither the service provider nor
searchcostarica.com will be held responsible for loss or damage to carry-on items left unsupervised by the passenger. This includes carry-on items incorrectly stored with the luggage. Transportation of additional luggage, surfboards (maximum 7 feet in length), or large items are not included in the price and must be arranged ahead of time. A payment of $10 (U.S.) is required for extra items. Additional luggage or large items are stored in the luggage compartment, while surfboards are secured to the roof of the
shuttlebus. All extra items are accepted according the available space. If there is no space remaining, the extra items cannot be transported.
- Can I take my pet with me?
No animals are allowed on the shuttlebuses.
- Can I take my surfboard with me and, if so, what are the
requirements?
Yes, passengers may take their surfboards on the shuttlebuses. A surfboard requires its own ticket of $10 (US), and is accepted on a space available basis. Surfboards are secured to the top of the
shuttlebus and must be no longer than 7 feet.
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